Return Policy

Selene Hair aims to provide our customers with premium quality human hair wigs & weaves at reasonable prices and knight service. We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 15 days after you receive the hair.

Below is our Return & Exchange policy. 

To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

Incorrect items will be fully refunded. All returns must be pre-approved by our support team. Exchanges/Refund will be processed once we receive and inspect your returned item.

• Contact customer service within 48 hours after receiving package via email at service@selenahair.com.
• Include product-related pictures/videos to speed up the process.
• Customer service will process your request within 1-3 working days. Once authorized, a return address will be provided.
• If the return is due to buyer’s reasons, $20 fee will be deducted from your refund as shipping loss.
• Return the package to the provided address and send return tracking number. Unauthorized returns, lost or stolen packages are not our responsibility.
• Refund or exchange processed within 7 working days after receiving package.

• Exchanges & returns allowed for wigs that have NOT been washed, tampered with, altered, and the lace NOT cut.
• No returns for used wigs, cap size customized wigs, clearance & flash sale products, or customized products (color/style/cap size/density).

• Cancel your order before it ships for a full refund.
• Custom orders can be cancelled before production starts. 20% production fee may apply if cancelled after production started.

• If customs seizes the parcel, buyer must clear customs. Contact us for any needed documents.
• If shipment status does not update for a long time, contact local courier and us. We will follow until parcel is delivered.

• If delivery fails due to incorrect buyer info, we are not responsible for loss.
• If sent to wrong address, we can resend or offer refund.
• If parcel is lost by shipping company, contact us and delivery company. Customers with Green Shipping Protection should file claim directly with them.