Return Policy

Selene Hair aims to provide our customers with premium quality human hair wigs & weaves at reasonable prices and knight service. We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 5 days after you receive the hair.

Below is our Return & Exchange policy. 

To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

Incorrect items will be fully refunded. All returns must be pre-approved by our support team. Exchanges/Refund will be processed once we receive and inspect your returned item.

• Contact customer service within 48 hours after receiving package via email at contact@selenahair.com.
• Include product-related pictures/videos to speed up the process.
• Customer service will process your request within 1-3 working days. Once authorized, a return address will be provided.
• If the return is due to buyer’s reasons, $20 fee will be deducted from your refund as shipping loss.
• Return the package to the provided address and send return tracking number. Unauthorized returns, lost or stolen packages are not our responsibility.
• Refund or exchange processed within 7 working days after receiving package.

• Exchanges & returns allowed for wigs that have NOT been washed, tampered with, altered, and the lace NOT cut.
• No returns for used wigs, cap size customized wigs, clearance & flash sale products, or customized products (color/style/cap size/density).

• Cancel your order before it ships for a full refund.
• Custom orders can be cancelled before production starts. 20% production fee may apply if cancelled after production started.

• If customs seizes the parcel, buyer must clear customs. Contact us for any needed documents.
• If shipment status does not update for a long time, contact local courier and us. We will follow until parcel is delivered.

• If delivery fails due to incorrect buyer info, we are not responsible for loss.
• If sent to wrong address, we can resend or offer refund.
• If parcel is lost by shipping company, contact us and delivery company. Customers with Green Shipping Protection should file claim directly with them.